At Ijaz Jewellery Mahal, we strive to ensure a smooth and satisfactory shopping experience. Our Shipping and Returns Policy outlines how we handle your orders, shipments, and returns. By placing an order with us, you agree to the following terms. Please read this policy carefully before making a purchase.
Shipping Information
We offer reliable and timely shipping services to ensure that your jewelry reaches you in perfect condition. The shipping details are as follows:
Processing Time:
- Orders are typically processed within 1-3 business days from the date of purchase. Orders are not processed on weekends or holidays.
- Once your order has been processed, you will receive an email with tracking information.
Shipping Methods and Costs:
- We offer various shipping options depending on your location. Shipping costs will be calculated at checkout based on the shipping method you choose and your delivery address.
- Standard, expedited, and express shipping options may be available, depending on your location.
International Shipping:
- We offer international shipping to select countries. Please note that shipping fees and delivery times may vary based on the destination.
- Customers are responsible for any customs duties, taxes, or import fees applicable in their country.
Shipping Times:
- Domestic Orders: Typically delivered within 5-7 business days.
- International Orders: Delivery time varies depending on the destination but generally takes 7-21 business days.
Please note that shipping times are estimates and may vary due to factors such as customs processing, weather conditions, or third-party carrier delays. Ijaz Jewellery Mahal is not responsible for delays caused by external factors.
Order Tracking:
- Once your order has been shipped, we will send you a tracking number via email. You can use this number to track the progress of your shipment on the carrier’s website.
Returns and Exchanges
We want you to be fully satisfied with your purchase from Ijaz Jewellery Mahal. If for any reason you are not happy with your order, our returns and exchange policy is as follows:
Return Eligibility:
- 30-Day Return Window: You can return your items within 30 days from the date of delivery.
- To be eligible for a return, the item must be in its original condition, unused, and undamaged. It must also be in the original packaging.
- Exclusions: Customized, personalized, or engraved items are not eligible for returns or exchanges unless defective or damaged upon arrival.
- Proof of Purchase: Please retain your order confirmation or receipt as proof of purchase when requesting a return or exchange.
How to Return or Exchange an Item:
- Contact Us: To initiate a return or exchange, please contact our customer support team at contact@ijazjewellerymahal.com with your order number and details of the item you wish to return or exchange.
- Return Authorization: Our team will provide you with a Return Authorization (RA) number and detailed instructions on how to return the item.
- Return Shipping: Customers are responsible for return shipping costs, unless the item was defective or incorrect. We recommend using a trackable shipping service to ensure your return reaches us safely. Shipping costs are non-refundable.
- Refund or Exchange: Once we receive the returned item and verify that it meets our return criteria, we will process a refund to the original payment method or offer you an exchange based on your preference.
Refund Process:
- Refunds will be issued to the original payment method used for the purchase.
- Please allow 7-10 business days for the refund to be processed once we receive your returned item. Your bank or payment provider may take additional time to reflect the refund in your account.
Damaged or Defective Items
In the unlikely event that your jewelry arrives damaged or defective, we apologize for the inconvenience. Please contact us immediately upon receipt of the item at contact@ijazjewellerymahal.com, and we will provide instructions for returning the item. We will either issue a full refund or send you a replacement at no extra cost to you.
Non-Returnable Items
The following items cannot be returned or exchanged, unless they are defective:
- Customized or personalized jewelry
- Sale or clearance items